Sample report · Harewood Bathrooms, a fictional business · Priority 2 of 19
Quote form gives no confirmation after submission
- What we tested
- The /contact quote form; desktop 1440px and 390×844 emulation; one agreed test submission clearly marked “TEST — please disregard”; 3 June 2026.
- Dated, with the devices and the method, so it can be repeated.
- What we found
- On submission the fields simply clear: no success message, no confirmation page, and no acknowledgement email within 24 hours. The submission itself was received — the defect is in feedback, not delivery.
- The observation, separated from the interpretation.
- Evidence
- Before/after screenshots; network log showing the 200 response.
- Every finding carries something you or your developer can open.
- Classification
- Confirmed defect.
- Confirmed defect, likely risk or professional judgement: never blurred.
- Why it matters
- A customer who cannot tell whether their enquiry was received will often submit again, phone instead, or enquire with a competitor “to be safe”.
- The commercial consequence in plain words.
- Direction of fix
- Add an on-page success message or thank-you page stating what happens next, plus an automatic acknowledgement email.
- Specific enough to implement without guesswork.
- Ratings
- Impact High · Confidence High · Effort Low
- Three ratings, so the plan can be ordered by return on effort.
