Legal
Website Terms of Use
The terms that govern use of this website, what it does and does not promise, and how orders and payments work.
Use of this website
This website is provided by PureView Scans Limited trading as HighRegard. HighRegard is a trading name of PureView Scans Limited, a company registered in England and Wales. Company No. 16451121. Registered office: Unit 24 Lister Hills Science Park, Campus Road, Bradford, United Kingdom, BD7 1HR. VAT No. GB 509 2602 07. Correspondence address: Unit 24 Campus Road, Listerhills Science Park, Bradford BD7 1HR. “We”, “us” and “HighRegard” in these terms mean that company. By using this website you accept these terms. Content is provided for general information about our services; it is not professional advice for your specific situation and should not be relied on as such.
No performance guarantees
Search rankings, map placement, rich results and AI assistant outputs are controlled by third-party platforms. Nothing on this website constitutes a guarantee of rankings, map-pack inclusion, AI recommendations, lead volumes or specific commercial outcomes. Illustrative figures, sample reports and diagrams marked as demonstrations do not represent client results.
Intellectual property
Content, diagrams and downloadable resources are © PureView Scans Limited trading as HighRegard. Downloadable checklists may be used within your own business; republication or resale requires written permission.
Service engagements
Prices published on this website are fixed for the products described. Prices shown include VAT at the standard rate; nothing is added at checkout. Engagements are governed by the written service agreement issued before work begins, which prevails over anything on this website.
Orders, payment and cancellation
One-off products (the Website Revenue Audit and Repair Sprint) are sold to businesses at the fixed prices published, with payment taken securely by Stripe — we never see or store card details. If you cancel before submitting your completed intake form, you receive a full refund. Once investigation work has begun we may deduct a fair amount for work already done; once your report has been delivered, the service is complete and the fee is not refundable. Delivery timescales are as published: the audit within three working days of completed intake, and Repair Sprint implementation five to seven working days after access and scope are confirmed in writing.
Monthly plans (HighRegard Local and HighRegard Growth) are rolling subscriptions billed monthly by Stripe with no minimum term. Cancel at any time from your Stripe subscription management link or by emailing us; cancellation takes effect at the end of the current billing period and no further payments are taken. The Authority Transformation is application-only, with staged payments agreed in a written schedule before work begins — nothing is paid at application.
Signature Websites
This section applies to the HighRegard Signature Website (website design and build) and to the optional Website Care plan. Each project is also governed by the written scope you accept. If the scope and this section differ on a project detail (pages, features, dates, payment milestones), the accepted scope applies. Nothing in either takes away rights you have by law.
Who we work with, and your legal rights
Signature Websites are designed for businesses, and most customers buy in the course of their business. If you are buying as a consumer (for purposes wholly or mainly outside your trade, business, craft or profession), you also have the rights given by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These include the right to cancel within 14 days of accepting the scope. Before you accept a scope as a consumer, we give you the information the law requires, including how to cancel and a model cancellation form. We will only start work within the 14 days if you ask us to in writing (an email is enough), and we keep a record of that request. If you then cancel within the 14 days, you pay only a proportionate amount for the work done before you told us. We do not treat a website being designed for you as removing these rights. To cancel, email hello@highregard.co.uk with your name and business name; a single email is enough, and you can use the model form if you wish.
Scope and price
Before you pay anything, we send a written scope: the pages, features, timeline, payment milestones, the number of revision rounds, and anything priced separately. The price for a Signature Website within its agreed scope is £749 including VAT. Work outside the scope is quoted in writing first and is never added without your agreement. Accepting the scope by email is enough; a call is optional.
Payment
Nothing is payable until you accept the written scope. A 50% deposit is then due to book your project. The remaining 50% is due at the completion or launch milestone set out in the accepted scope. Payments are taken through a secure payment link; we never see or store card details. The deposit is not automatically non-refundable: what happens to it if you cancel is set out below.
When work commences
Work commences on the start date we confirm to you by email after the deposit has been received. That email, and our project record, are the record of commencement. No chargeable work is done before that date. If you are a consumer and want work to begin within your 14-day cancellation period, we will ask you to request this expressly in writing.
If you cancel
Before work commences, your deposit is refunded in full. After work commences, we may keep a reasonable amount for work genuinely completed and for costs we have incurred for your project (for example, licences bought for it), shown in an itemised statement, and we refund the rest of your deposit within 14 days. Consumer cancellation rights described above apply in addition.
Your materials and approvals
You provide the text, photographs, logos, access and information the scope lists, and you confirm that you own them or have permission to use them. We tell you if something you send cannot be used. The scope sets the number of revision rounds; further rounds or changes of direction are quoted first. Before launch we show you the working website and ask you to approve it in writing; we do not launch without your approval.
Timing and delays
The timeline is set in the scope, with the dates that depend on you marked as such. If materials, feedback or approvals arrive late, the dates move by a reasonable amount and we confirm the new dates in writing. If we are going to be late, we tell you promptly and agree a new date. If a project is paused at your request for more than 60 days, we may need to reschedule it into our next available slot.
If we cannot deliver
If we cannot deliver the agreed service, we tell you as soon as we know. We refund money paid for work we have not provided, and you keep the remedies the law and the written agreement give you. If you are a consumer, these include asking us to redo work that was not carried out with reasonable care and skill or, where that is not possible, a price reduction.
Completion, ownership and licences
The project is complete when the approved website is launched or, if you are hosting it yourself, when we hand over the files. Once you have paid in full, you own the design, words and files we created specifically for your website. We keep the rights in our own pre-existing tools, code and know-how, and you receive a permanent licence to use them as part of your website. Fonts, stock photographs, plugins and third-party services (such as booking systems) stay under their own licences; we explain these at handover, and some need a subscription in your name. We may show the finished website in our portfolio and marketing unless you ask us not to.
Hosting and your domain
You may host the website wherever you choose. Your domain stays registered in your name. If you host independently, we hand the website over in a form that can be moved, and the new host is responsible for its service from then on.
Website Care (£49 a month including VAT, optional)
Website Care is never a condition of a Signature Website. It includes:
- Hosting on a managed platform, with the SSL certificate set up and renewed.
- Automated uptime monitoring, with alerts looked into during UK working hours.
- Software, platform and security updates applied as they become available, with the site checked afterwards.
- Regular automated backups of the website’s files and content; if something goes wrong, we restore the most recent good backup.
- Up to 30 minutes a month of minor text, image or link changes (unused time does not carry over).
It does not include:
- New pages, new features, redesign work, or changes beyond the monthly 30 minutes, which are quoted before we start.
- Your domain name renewal and any third-party subscriptions, which stay in your name.
- Faults in third-party services, such as your booking system.
We cannot guarantee that the website will never be unavailable or that every change can be recovered: anything added after the latest backup may need to be re-entered. Billed monthly in advance, starting on the day your website goes live on Website Care, never before. Rolling monthly, with no minimum term. Cancel by email at any time: the service continues to the end of the period you have paid for, and nothing further is charged. To cancel, email hello@highregard.co.uk: one email is enough, with no call or other step required. When you cancel, we send you a copy of the website’s files and content and the steps for moving your domain to a new host. If you would like us to carry out the move, we quote for it first. We may change the price or what is included with at least 30 days’ notice by email, and you can cancel before the change takes effect. Consumer rights described above also apply.
Liability for Signature Websites and Website Care
If you are a business customer, our total liability arising from a Signature Website project is limited to the price paid for that project, and for Website Care to the fees paid in the 12 months before the claim. We are not liable to business customers for loss of profit, revenue, business, goodwill or data, or for indirect loss. If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of our breaking this agreement or failing to use reasonable care and skill, but not for business losses. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Liability
To the extent permitted by law, we accept no liability for loss arising from reliance on website content or from interruption of the website. Nothing limits liability that cannot lawfully be limited. These terms are governed by the law of England and Wales.
The other documents
Everything that governs this website and the application, in one place.