Process
Built to respect your time
Most agencies sell through meetings. This runs like a product: order, intake, delivery — with everything you need to decide published up front.
Step by step
From first look to finished fixes
- 01
Understand the offer
Everything is published: scope, price, exclusions, timescales and a complete sample report. There is nothing to be talked into.
- 02
See the standard
Read the sample report, or request the free three-point snapshot and judge our work on your own website first.
- 03
Order online
Choose the £295 audit or the £795 Repair Sprint. We confirm the order and send a secure payment link by email the same working day.
- 04
Pay securely
Payment runs through an established payment provider. We never take card details ourselves, and nothing is charged before you have confirmed your order.
- 05
Complete the intake form
Ten minutes: your services, locations, competitors and what a valuable customer action looks like. No website access is needed for the audit.
- 06
We investigate
Up to ten key pages and your main customer journey, across six dimensions, with every finding evidenced, dated and classified honestly.
- 07
Receive your report
Within three working days of the completed intake: findings, evidence, quick wins, a competitor comparison and a prioritised action plan.
- 08
Approve any implementation
If you take the Repair Sprint, we agree up to twelve improvements in writing before touching anything, and you grant secure collaborator access — never passwords by email.
- 09
Fixes made under change control
Backups confirmed, staging used where available, before-and-after evidence recorded, desktop and mobile tested, and a complete change log handed over at the end.
Working principles
The rules we hold ourselves to
They are the same rules we would want from anyone touching our own business.
- Asynchronous by design — email first, calls only if a genuine non-standard need appears
- Fixed prices and fixed scope, agreed in writing before work starts
- Evidence for every claim: URL, date, device and tool recorded
- No access requested until it is needed, removed when work completes
- Your report is yours — use it with us, your developer, or nobody
If something goes wrong
Mistakes get owned, not buried. If we get something wrong, we say so, correct it, and record what changed. Complaints are acknowledged within two working days, and any change we make to your website can be rolled back — that is what the backups and change log are for.
Start with three free findings from your own website.
The free Website Revenue Snapshot shows you three specific, evidenced problems on your website — no call, no obligation. The full Website Revenue Audit is £295.